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Privacy Policy

Last Updated: 29 October 2026

maghrebna.ma (“maghrebna”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how maghrebna.ma collects, uses, stores, and protects personal information when you visit or use our website, platform, or related services.

This Policy is intended to operate in accordance with applicable Moroccan data-protection legislation, including Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data. The CNDP identifies Law No. 09-08 as the principal Moroccan framework governing personal data processing.

1. Information We Collect

Depending on how you use maghrebna.ma, we may collect different types of personal information.

Account Information

When you create or manage an account, we may collect:

  • Full name;

  • Email address;

  • Telephone number;

  • Password; and

  • Account preferences.

Booking Information

When you make or manage a booking, we may collect:

  • Check-in and check-out dates;

  • Number of guests;

  • Booking details;

  • Communications between guests and hosts; and

  • Payment and transaction information.

Host Information

If you register as a host, we may collect additional information necessary to establish and operate your host account, including:

  • Name and contact information;

  • Property information;

  • Business information;

  • Identification or verification information where legally or operationally required;

  • Banking or payment information; and

  • Documents required for verification or compliance.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Creating and managing user accounts;

  • Processing and managing bookings;

  • Facilitating communication between guests and hosts;

  • Processing payments;

  • Verifying accounts and property listings;

  • Preventing fraud, abuse, and unauthorized activity;

  • Providing customer support;

  • Improving and developing our platform and services;

  • Sending service-related communications;

  • Sending marketing communications where permitted and where appropriate consent has been obtained;

  • Complying with legal and regulatory obligations; and

  • Protecting the rights, safety, and property of maghrebna.ma, our users, and third parties.

3. Payment Information

Payments may be processed by third-party payment service providers.

Where payment information is processed directly by a third-party payment provider, maghrebna.ma may not directly store complete payment card information.

Payment processing may be subject to the payment provider’s own privacy policy, terms, and security procedures.

4. Sharing Information

We may share relevant personal information with third parties where reasonably necessary to provide and operate our services, including:

  • Hosts and guests when necessary to complete or manage a booking;

  • Payment service providers;

  • Identity and verification providers;

  • Technology, software, and hosting providers;

  • Customer-support providers;

  • Fraud-prevention and security providers;

  • Government authorities or law enforcement agencies where legally required; and

  • Professional advisers where reasonably necessary.

We do not sell personal information as a commercial product.

Main service providers

  • Hostinger – hosting of the website and our e-mail (info@maghrebna.ma);

  • Google – Google Analytics (visitor statistics, only with your consent) and Google Translate (only when you choose another language in the language switcher);

  • Cloudflare – Cloudflare Turnstile, protection of our sign-in and registration forms against spam and bots;

  • QUIC.cloud (LiteSpeed Technologies) – optimisation of images published on the website;

  • OpenStreetMap – map tiles on listing and search pages;

  • Automattic – Gravatar profile pictures;

  • Unsplash – an illustration image on our plans page; and

  • Payment service provider – it will be named here once online payments are activated.

5. International Data Transfers

Some technology, hosting, payment, analytics, or other service providers may process personal information outside Morocco. This includes several of the providers listed in section 4, for example Google, Cloudflare and Automattic, which are based in the United States.

Where personal data is transferred outside Morocco, maghrebna.ma will take the measures required by applicable Moroccan law and CNDP requirements.

This is particularly important because the CNDP states that transfers of personal data abroad may require a specific procedure or authorization depending on the circumstances.

6. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access;

  • Loss;

  • Misuse;

  • Alteration;

  • Destruction; and

  • Unauthorized disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for purposes such as:

  • Fulfilling and managing bookings;

  • Maintaining user accounts;

  • Providing customer support;

  • Resolving disputes;

  • Preventing fraud and abuse; and

  • Meeting legal or regulatory obligations.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Your Rights

Subject to applicable law, you may have certain rights relating to your personal information, including the right to:

  • Access your personal information;

  • Request correction or rectification of inaccurate information; and

  • Object to certain processing of your personal information.

The CNDP expressly identifies access, rectification, and opposition rights under Law No. 09-08.

To exercise your rights or submit a privacy-related request, please contact us using the details provided below.

Email: info@maghrebna.ma
Address: Maroc E-Commerce SARL AU, 45 Rue Abdelkader Mouftakar, Casablanca, Morocco

9. Cookies and Similar Technologies

maghrebna.ma may use cookies and similar technologies to:

  • Keep you signed in;

  • Remember your preferences;

  • Improve website functionality;

  • Understand how users interact with the platform;

  • Improve website and platform security; and

  • Measure marketing and advertising performance.

Analytics cookies are only used after you accept them in our cookie banner. More details, including the list of cookies we use, are in our Cookie Policy. You can change your choice at any time with the “Cookie settings” link at the bottom of every page.

10. Children

maghrebna.ma is intended for users who are legally capable of entering into accommodation-related agreements.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

Any updated version of this Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact us:

Maghrebna – Maroc E-Commerce SARL AU
Email: info@maghrebna.ma
Address: Maroc E-Commerce SARL AU, 45 Rue Abdelkader Mouftakar, Casablanca, Morocco

We will review and respond to privacy-related requests in accordance with applicable law.

© maghrebna.ma All Rights Reserved 2026.